Frequently Asked Questions
How can I register in the webshop?
The page can be accessed by clicking the "Login" button in the upper right corner of the page. Here, we can register after clicking the "create your own account" button.
How can I order?
By browsing the page, any product can be added to the cart, and then the products that have been added to the cart can be accessed under the "Cart" menu item in the upper right.
Here we have the option to cancel or finalize the order.
How can I track the status of my order?
After placing the order, we will notify you by e-mail of every step until your package arrives.
What should I do if the ordered product is defective or damaged?
Contact the competent colleague by e-mail or phone who will immediately help you with further steps.
What payment methods are accepted?
After receiving the payment request on our page, you can pay by bank transfer.
How long is the delivery time and how much does it cost?
After placing your order, we will try to deliver your order to you as soon as possible. You will receive your package within 1-2 business days after receiving the payment.
Is it possible to pick up the product in person?
Of course, yes, the product can be picked up in the store (4029, Debrecen Kazinczy utca 4.)
How can I contact customer service?
By phone or email.
+36301414000, dmg@oculeus.hu
How can I collect loyalty points?
You can read it in the Points collection menu:
https://oculeus-dental.hu/pontok
When do my loyalty points expire?
It can be collected until the end of the year (December 31st), which can be used until the end of January of the following year.
How can I check my loyalty points balance?
Available by email:
You must write to the email address: rendeles@oculeus.hu.
